技術細節由我們來關注
每一次航次，一個由經驗豐富的市場人員、操作人員、客服人員、港口船長組成的工作組都會被召集起來。
我們的客戶，例如工程項目的業主，經常遇到一些他們并不熟悉的技術問題，其他人，即便如專業的供應鏈物流服務提供者，有時候也不得不花上幾個小時或者幾天，甚至是幾個星期乃至幾個月的時間，來擔心這些使人精疲力竭的技術問題。
裝港的吃水限制？在卸港貨物是否能臨時堆存？貨物中脆弱的木箱該如何積載？綁扎使用繩子還是鋼絲？這些瑣碎的問題太過繁雜。
通過我們的支持團隊，所有這些問題都能輕易解決。如果客戶未刻意關注，解決的過程可謂悄無聲息。
如是，客戶可以將精力集中在真正需要關注的核心問題上，比如項目/貿易/物流本自/，而不是在海運段勞心費神。
他們能夠在整理服務質量上，向我們直接提出要求，而不需要在技術細節上糾纏。
尤其當處理非常復雜的海運貨物，比如特種貨物運輸/重件運輸時，能夠從細枝末節中解放出來，顯得尤為重要，這甚至成為了我們客戶取得成功的一個重要因素。
The technical issues are only our concern
For each shipment, a team consists of well-experienced marketing clerk/customer service clerk/port captain will assemble.
Our customers, who are Employers of Projects, are often faced with a wide range of technical issues which they maynot be familiar with. Others clients, even like specialists providing supply chain services may also find it is too exhausting and they had no other choice but to spend hours and days sometimes weeks and months worrying about those technical issues.
How is the draught limits in loading port? My cargo could be temporary stored in the discharging port or not? How shall I arrange thost fragile boxes in cargo holds? Lashing by rope or wire? There are thousands of questions out here.
With our supporting team. All those questions could be easily solved and if customers don’t really care, they will be solved without been perceived.
Hence, they can concentrate on the key question of project/trading/logistics without having to deal with the shipping activity itself.
They are able to ask for performance instead of technical details.
Especially when extraordinarily complicated requirements occur, like transporting heavy/special cargo, to be released from exhausting details would be highly welcomed. It even become one of the key factors for our customers’ success.
